eNorway 3.0

The eMinister’s introduction

Norway is a society of opportunities. New technology is breaking barriers and today’s young people already feature among the most important players in these developments. The SMS generation are tomorrow’s creators of value. We therefore need to listen to and learn from them.

The young generation is the most communicative generation ever, and being available irrespective of time or place, is something they take for granted. This has served to provide Norway with companies that are leaders in the field of the mobile Internet. The Government wants to help to boost this development in partnership with the industry.

Attention and media debates have recently focused on several surveys comparing Norway’s performance in respect of IT on the international scene. In February Norway was ranked as the world’s second best information economy. Norway came in second place in a global eGovernment survey. Other surveys point towards major challenges and potential for improvement in key areas.

Compared to the other Nordic countries, we score less high in respect of utilising ICT and e-commerce in companies. We face a major challenge here if we are to be able to draw on improvements in efficiency and productivity. We also need to invest heavily in research and development, both in the public and private sector, if we are to reach our ambition of being in the forefront of the IT development.

The picture is far more complex than the impression gained from the surveys and media debates. However, what we are able to ascertain is that much remains to be done. International competition is becoming fiercer, and many other countries have equally high aims as we have. The Government wants to maintain its ambitions in respect of broadband policy and increase pressure on the work being undertaken to provide the right conditions for electronic commerce and online Government. The new areas in this version of the eNorway Action Plan that I would like to mention include convergence, development of content and actions for the disabled. The new IT plan for the health and social sector is also an innovation.

The government’s overall aims for an information society stand firm:

A green knowledge economy and an information society for all!

Oslo, 11 June 2001

Grete Knudsen
Minister of Trade and Industry

Introduction

If we are to achieve an information society for all, three basic pre-requisites must be taken care of: Access – competence – confidence. The Government therefore wants to:

• contribute so that everyone is able to gain access to the new technology
• increase the competence and understanding of the population so that each individual is capable of using IT as a tool in accordance with their own desires and needs
• implement actions to increase confidence. IT should be secure and available to all – irrespective of ones level of expertise.

We all assume various different roles. As individuals, citizens, students, employees, company executives or public service customers. As in previous versions of the eNorway Plan also this plan focus on the following user roles in its five main themes:

• individuals, culture and the environment
• lifelong learning
• industry
• workforce
• the public sector

eNorway is an operative plan which describes where we are, what needs to be done, who is responsible and when actions are to be implemented. It is to be revised every 6 months, with unadorned progress reports issued on the individual actions. 15 actions have been implemented since version 2.0 was issued, and this version comprises 63 new actions. A total of 16 ministries have contributed to the Plan (The eNorway Plan has been drawn up by the Ministry of Trade & Industry in collaboration with the Ministry of Labour & Administration, the Ministry of Children & Family Affairs, the Ministry of Finance, the Ministry of Fisheries, the Ministry of Defence, the Ministry of Justice, the Ministry of Education, Research & Church Affairs, the Ministry of Local Government, the Ministry of Cultural Affairs, the Ministry of Agriculture, the Ministry of the Environment, the Ministry of Transport, the Ministry of Health & Social Affairs and the Ministry of Foreign Affairs.)

The eNorway Plan is rooted in the Government through a separate state secretary committee. In addition, the Government's eEnvoy also submits status reports to the Prime Minister, and 10 such reports have been submitted during the course of one year. An interministerial group of officials meets once a month in order to ensure that the reviews take place and that actions are implemented.

In the previous version of the Plan, the NHO (Confederation of Norwegian Business & Industry), the KS (the Norwegian Association of Local Authorities), the HSH (the Federation of Norwegian Commerce & Service Enterprises) and the LO (the Norwegian Confederation of Trade Unions) presented a total of 49 separate actions. This time we are pleased to be able to present in a separate appendix a total of 153 actions under the auspices of 16 organisations, municipalities and government bodies, which are all included as “ eNorway partners”.

The actions are marked as follows: (The actions are numbered in the following manner: the first figure indicates the version which the eNorway action comes from (1.9, 2.0 or 3.0), the second figure indicates which chapter the action is to be found in (individual ……. lifelong learning, etc.), and the final figure indicate the number of the action. Actions which have been concluded subsequent to the issue of eNorway 2.0 are marked with a ☺. The actions which were completed during eNorway 2.0 have now been signed off, and are not to be found in this Plan)

implemented actions - IA

ongoing actions - ON

new actions - N

actions for the disabled - AD

actions for the renewal programme - AR

date of most recent update - D

Main challenges in respect of IT policy

eEurope

The eNorway Plan ensures that Norway has equally ambitious objectives as those formulated by the EU in the eEurope Plan. We will follow up all initiatives that will be undertaken by the EU. The most important objectives and actions in the “ eEurope 2002 – Action Plan” are covered in the eNorway Plan. In addition it contains actions based on our own special challenges.

Online Government

Three main aims will be realised by the end of 2003:

• Electronic services must be the main solution in the public administration service provided to users
• Electronic processing of cases must be the norm and equally acceptable as paper based solutions
• E-commerce must be the first choice for public procurement

Approximately 66% of the population now have access to the Internet. While approx. 90% of government services have their own web sites, 2 out of 3 municipalities have the same. In order to achieve our target of providing 24-hour administrative services, making the remaining municipalities available on the Internet is a challenge. If users are to acquire confidence in electronic communications, the security and quality of electronic services must be equally as good as those which apply to traditional services. The technology must be exploited to achieve greater openness and insight into the work of the public administration.

The plan to set up an electronic market place for public procurement will serve to make the procurement process more efficient, contribute towards raising levels of awareness among players on the market and making the value of electronic commerce more visible to both large and small enterprises alike. The Government’s focus on e -commerce will also serve to boost general developments in e-commerce.

Electronic commerce and communications

One of our most important challenges now is to establish a secure infrastructure. Electronic commerce, business operations and other electronic communication are primarily dependent on suitable solutions in respect of payment, privacy, the protection of commercial secrets and legal challenges. A secure infrastructure is necessary in order to create the sort of confidence needed among users to enable electronic commerce over the Internet to really take off.

Much activity is taking place in terms of regulations, but traditional legislative processes are slow and it is important to find out how and in which areas self-regulation can supplement the law. Self-regulation serves to give both increased flexibility and better opportunities for trade and industry to become involved. In order to increase the extent of electronic commerce and business operations, we need to:

• get to grips with the fields of logistics and taxes/duties.
• boost skills in trade and industry and among consumers

Broadband developments

The aims of the broadband plan are firm and the Government wants to improve the public sector by using broadband services to improve knowledge management, disseminate information more efficiently and achieve a greater degree of communication with users.

Public investments in broadband services will serve to release investments from the private sector and stimulate commercial development. The development of broadband services to Norwegian households will mean that each and every individual will be offered new services in respect of knowledge management, entertainment and culture. Broadband services will also serve to provide new opportunities for developing and participating in democratic processes and provide us with greater freedom of choice in respect of where we want to live and work.

The development of broadband services by the actors in the market is progressing, but it is partially characterised by delays and hesitation. The challenge for the future is to:

• ensure that a majority of Norway’s municipalities take use of broadband services, not just an active minority
• avoid differences arising between central and less central parts of the country.

Convergence

Convergence means an amalgamation of IT, telecommunications and media, as a result of i.a. digitalised technology. One future challenge is to adjust and modernise regulations on a continuous basis in order to remove obstacles and stimulate further development. This must take place at the same rate as technological developments.

At present the consequences are greatest in the field of regulations. IT, telecommunications and broadcasting are currently undergoing modernisation, and developments will increase the need for joint regulation in these sectors. In order to achieve a future oriented perspective on political and legal framework conditions, it is important to see the cultural, technical and economic aspects of developments as a whole.

• Close cooperation between the relevant ministries and actors in the ICT sector in order to push forward developments.

Norwegian content

Content will be a deciding factor, both for the economy and for the development of the information society. The development of broadband services and convergence paves the way for new opportunities in respect of the developments of content products and services. The challenge lies in the fact that the developers of the infrastructure are waiting for the content suppliers and vice versa.

It is necessary to stimulate Norwegian content production. We must ensure multi-faceted Norwegian content which looks after our language and cultural heritage. It must contribute towards boosting efficiency in the public sector and paving the way for the development of Norwegian industry, while at the same time being educational and counteracting new social divides. Other challenges include:

• innovative thinking in respect of content pricing
• undertaking adjustments in respect of copyright
• concentrating on public content in areas such as digital maps, health, teaching aids and information databases. Another major task involves developing the Sami content on the Internet and preserving the Sami language and culture in the modern world.

The ICT industry: A dynamo for growth

The Central Bureau of Statistics regularly prepares overview lists of our IT industry, defined as telecommunications, electronics/instrumentation, software, consultancy services and the commodity trade. During the second half of the 1990s, turnover increased by 50% and 18,000 new jobs were created. In 1999 the industry had 78,600 employees and a turnover of just over 182 billion kroner. In 1999 the ICT sector was responsible for almost 50% of the industry’s total R&D effort. In order to be a major international player, more research (both applied and basic) is needed. One future challenge is to:

• ensure that the ICT industry acquires adequate access to skilled personnel,
• secure flexible framework conditions.

The disabled

New technology can provide the elderly and disabled with better opportunities for active participation in society, but it can also create new barriers when disparities occur between an individual’s expectations and the environment’s demands in respect of functioning in those areas which are important for one’s own independence and a socially-acceptable existence. Attention needs to be directed both at individuals’ own needs and society’s demands in respect of functional ability. It is therefore necessary to focus on that IT can create new obstacles.

• A working group has been set up to look into important approaches to problems which secure the disabled a place in the information society.

Health and social welfare

In January the Ministry of Health and Social Affairs presented a new action-plan relating to electronic communication in the health and social welfare sector. The aim is to achieve major improvements in the services offered and to boost efficiency in the health and social welfare sector.

There are great savings to be made by using electronic communication and the exchange of information. The national insurance services alone would be able to free up almost 2-300 man-labour years by receiving electronic doctor’s bills, sick notes and declarations relating to disablement. Doctors would save huge sums in the form of reduced handling of documents and reduced postage by making electronic referrals to, and receiving medical reports from, hospitals. Hospitals would make huge savings by cooperating on operation of the health network and technical systems, e.g. digital X-rays, and using electronic case notes. Tele-medical consultations between hospitals and the primary health services could help i.a. to reduce travelling expenses and save patients time and money. However, it must be emphasised that investments are needed in order to reorganise the sector so that it could take advantage of these new opportunities.

The challenge is:

• to proceed from the trail stage to the user stage throughout the entire sector
• use electronic communication and exchange of information
• commence making practical use of new tele-medical aids

A sustainable information society

The Government has placed emphasis on having a green knowledge economy, and is concentrating on all three important aspects of sustainable development – the ecological, the social and the financial. The eNorway Plan thus goes further than the EU’s eEurope Plan in respect of integrating sustainability and the environment. Greater use of IT in production and social life provides greater opportunities for improved logistics, reduce transport requirements and reduced consumption of energy and materials. However, IT can also produce inverse environmental effects and the challenge is therefore:

• to develop an active, conscious policy designed to exploit the opportunities which IT provides in respect of environmental benefits.

IT provides efficient methods for environmental monitoring and the collection and presentation of environmental information. Increased access to such information serves to boost people’s opportunities for participating in local planning and decision-making processes. It also promotes co-ordination between the public sectors and the different administrative levels.

ICT statistics and benchmarking

In the year 2000 Norway came fifth in respect of the use of ICT funding per inhabitant – after Switzerland, the USA, Sweden and Denmark, but ahead of Japan, Britain, the Netherlands and Finland. However, the basis for the figures used, to show our position, is uncertain. One challenge is to develop unified and comparable statistics in respect of development of the information society. This statistical material needs to be co-ordinated better and it is necessary to identify new indicators which are suitable for the rapid developments taking place. Comparing our own performance with that of other countries would also be decisive for measuring whether policy and actions function as they should. The challenge is therefore:

• to follow up Norwegian participation in EUs benchmarking and obtain an overall grasp on ICT statistics in Norway.
• Actions

Individuals, culture and the environment

We must lay the foundations for an information and knowledge society for all.

• Make use of public rooms so that everyone can gain access, irrespective of where they live, their age, financial situation and education.
• Use IT in order to obtain more efficient access to knowledge and experience resources which are administered by our cultural institutions and the mass media.
• Design a uniform policy for a sustainable knowledge society, based on environmental information, an increased use of telecommunications to replace transport, green product policy and green public procurement.

An increasing number of services are becoming digitally available. In order for as many people as possible to gain access to and use the technology, it will be necessary to provide a skills service where people live, and new products will must be more user friendly. We must avoid a digital divide arising between those who have and those who do not have access to new technology. The Internet provides new opportunities for insight into matters which are being processed by the public administration authorities, and people’s increased opportunities to exercise influence. These developments create new challenges, both because the amount of information is increasing and because not everyone has access to IT. On the one hand, access should be provided for everyone who wants it; on the other hand, we all need help to find our way around the flow of information.

Everyone must be able to participate in the rapid IT developments which are taking place. Systems and services need to be organised so that PCs, ATMs, smart cards, the Internet, telephones, smart houses and the like can be used by as many people as possible.

Globalisation also serves to create a linguistic challenge. It is important that we preserve the Norwegian language, while at the same time we must allow ourselves to be enriched by foreign linguistic influences. The Government wants a dialogue with the Sami Parliament in order to secure the Sami language and content production, and considers it to be important to work to strengthen language in the widest possible sense. Content production and language technology are important areas on which to concentrate. The Government wants to be instrumental in helping Norwegian cultural suppliers – and the mass media – to meet the cultural and financial demands imposed by the information society.

Frequent changes in software and hardware can serve to make electronic archives unavailable unless special actions are undertaken. This provides us with new challenges in our work on safeguarding society’s common memory.

IT can reduce the burden on the environment, but there are also considerable environmental problems attached to the production, use and waste processing of computer equipment. In 1988, Norway was the first country in the world to adopt regulations relating to the treatment of scrap electrical and electronic products. National and international cooperation is important in respect of standards, energy/environmental labelling of IT equipment, green public procurement and future work on the Green State. The public sector should lead the field in the use of IT as a means of realising environmental benefits and as a tool in respect of renewal and boosting efficiency. A forum should be set up in order to exchange information from the experiences gained from this work.

Using the Internet as an environmental policy tool can serve to increase access to environmental information, build arenas for dialogue, increase insight and participation in decision-making processes and give local environmental initiatives a face. In this context, it is essential to develop skills and education in order to develop a sustainable knowledge society.

Lifelong learning

We need to invest in education and research so that Norway can strengthen its position in the global information society.

• Integrate ICT in all education. Everyone should have equal access to ICT during their education, irrespective of sex, social background and expectations.
• Develop and exploit ICT as a separate subject and educational/teaching resource in order to fulfil individuals’ and society’s qualification requirements.
• Establish an infrastructure which allows for the use of ICT in all areas where such would result in a better learning situation.
• Develop content and teaching resources which are based on access and active use of ICT in education and teaching.
• Develop skills for all players in the education system which will enable them to become active users of ICT when organising and implementing teaching processes.

In order to make successful use of ICT in education, it is important to identify barriers which prevent the correct use of ICT from an educational point of view. It is not a question of how much ICT is used, but of how it is used. Successful use is dependent on educational assessments being the decisive factors and laying the guidelines for use.

Learning should occur throughout one’s life and should be offered to everyone. IT provides new opportunities, which need to be developed and exploited. Net-based teaching and distance learning enable both one’s home and place of work to be used as a classroom. This places demands on the educational institutions and provides opportunities for development in the fields of e-learning for Norwegian players.

It is important to boost the dialogue between research environments, the education sector and trade and industry about efficient and user-adapted educational services. Co-operation of this sort should contribute towards identifying the need for new skills and ensure flexible educational services. Learning and expertise are the keys to seizing the growth opportunities and challenges which we now face.

Industry

In order to secure competitive abilities within trade and industry, we need to increase our commitment to innovation, upgrading skills and R&D. Norway shall lead the field in the development of e-commerce and business management.

• Boost skills in the use of IT and e-commerce in industry, the public sector and society at large.
• Pave the way for efficient competition and high-capacity services at reasonable prices. This should contribute towards investments and secure consumers’ interests.
• Secure and bring electronic communications on a equal footing with paper-based communications.
• Create an environment for the rapid development of technical solutions and skills. Norway shall be an interesting location and test country for international companies.
• Improve information on the Internet about internationalisation.

Technological developments, globalisation and increased international competition provide trade and industry with major challenges. Trade and industry must take up these challenges themselves. The authorities shall contribute by establishing good framework conditions and by continuing to develop, for example, the research sector at international level. In order to advance the development of e-commerce, the Government wants to contribute towards increasing knowledge about electronic commerce. However, e-commerce developments are progressing rapidly, while it takes time to change the law. In addition to statutory frameworks, it may therefore be necessary to have self-regulatory mechanisms drawn up by trade and industry.

The Government’s plan of action for broadband communications is paving the way for the players on the market to undertake a rapid and nationwide development of the broadband network. At the same time, market competition and public demand for broadband services will be strengthened. The spread and use of broadband services varies both geographically and socially. It is important to ensure that existing differences in use and access are levelled out, and that no new ones are created. Demand must be stimulated, and the benefits of using broadband must be made visible.

Most of the information currently available on the Internet is free. Questions are now being asked about how Internet content can be priced in order to secure the continued development of good Norwegian content. Norwegian copyright legislation is primarily media neutral, and is already well adapted to the digital age.

The R&D commitment to ICT, especially that which goes to applied and basic research, must be strengthened in order to secure Norway a leading position in future. Closer contact between the ICT industry and ICT research is important in order to promote commercial development, innovation, internationalisation and quality development.

The Government wants to contribute towards continuing to develop the ICT industry as an independent and vigorous growth industry. Internationalisation and skilled labour is particularly important in a sector which constitutes a skilled basis in respect of the use of ICT throughout trade and industry.

Jobs for everyone

We aim to ensure that all groups are equally entitled to work in the information economy. Employees must be ensured the right to update their skills in line with those demands placed by a labour market undergoing a process of change.

• Implement actions designed to find jobs for more people and prevent an increasing number from falling out of the system.
• Amend current regulations so that it is easier for Norwegian employers to recruit skilled foreign workers and specialists.
• Further the Government’s commitment to further education in order to provide adults with better opportunities to develop their skills and continuing learning throughout their lives, while at the same time continuing to develop the nation’s knowledge capital.
• Draw up unified legislation relating to the labour market which would provide suitable harmonisation of the need for value added and flexibility and of the need for protecting the health and welfare of employees.

Value added is dependent on the fact that we are able to maintain a large, qualified workforce. In future, access to labour will be far lower that what it has been during the past ten years. High vocational participation and low unemployment have resulted in low labour reserves. The Government wants to arrange things so that a greater number of people can keep working. It is desirable to have a labour market which is also suitable for employees with reduced working abilities, and people who wish to combine working with receiving benefits, welfare and education.

An ability to adjust among individual employees is becoming increasingly more important as a result of new forms of labour organisation which are being propelled by new technology, increased demands on customer/user orientation and demands on employees to be flexible.

In a future where individual skills are becoming increasingly more important, everyone should receive the opportunity to develop themselves through their work and acquire influence over their own working situation. The need for adjustment and the constant addition of new skills means that it also necessary to pave the way for lifelong learning. The use of information and communications technology should contribute towards ensuring that the development of skills can, to a large extent, take place at individual places of work.

Public sector

Rapid, individually adapted, cost-effective services will be developed with the help of ICT. Solutions will be developed which are designed to integrate the different aspects of the value chain in the public administration services and which provide good solutions across all sectors and administrative levels.

• Public administration services should be available 24 hours a day, so that users receive access to services via electronic channels as and when it suits them.
• Use ICT in order to raise the quality of solving tasks and improve the ability of the public administration services to adapt and be cost efficient.
• Use ICT so that resources can be transferred from administration to service production in sectors where there is an increasing requirement for such.
• Use ICT to boost insight in the public administration services and encourage increased participation.

The public sector should be a demanding customer and help to strength the competitive abilities of Norwegian trade and industry. At the same time the public sector should be a prime mover by being way ahead itself. The Government has placed great emphasis on the municipalities’ needs for IT policy.

Online Government

The public administration services must supply services to users who are becoming increasingly more demanding. At the same time, the use of resources needs to be more efficient. Solutions will be developed between sectors and administrative levels which will contribute towards simplification and improved efficiency and will increase the opportunities for adjusting effort at the same pace as changing needs.

Electronic services shall be secure, of high quality, and be supplied in line with current demands relating to privacy and constitutional rights. In order to encourage an active and living democracy, technology should be used to provide better insight into the work of the public administration authorities. This requires access to information which has been updated, is reliable and has nationwide coverage.

Central and local government are important administrators of information in many areas of society which public and private parties and the general public are dependent on gaining access to. The comparison of data from several sources, preferably customised for different target groups, or individual persons can increase the value of information, stimulate new commercial development and extend the opportunities for more efficient trade between the public and private sectors.

The health sector

There is a great need for reorganisation. New technology is an important tool for improving services, and at the same time it can make co-operation and the exchange of information more efficient. Over the next three years it will be important to continue developing Norway’s regional health networks, link them up to a national health network, offer secure access to the Internet, and establish national information services.

The health sector actions outlined in eNorway 2.0 have been replaced by actions from “ Si @!”, the new planned initiatives for 2001-2003. These initiatives have four areas of focus:

• Realise a national health network based on a physical infrastructure with satisfactory capacity, security and level of cover, and a set of basic services designed to pave the way for trading.
• Large-scale distribution of electronic interaction. Increased use of central messages such as referrals, medical reports and national insurance bills, along with increased interaction in respect of nursing, care and social services.
• Use tele-medicine throughout the country, where appropriate.
• Provide the public with an integrated and quality-assured service in respect of public health and social welfare information, and a greater range of services in respect of interaction between health and social welfare personnel on the Internet.

The transport sector

ICT provides tremendous opportunities for customers, companies and the authorities as regards more efficient information systems, ticket systems, positioning systems, the collection of data for transport managers, planning and communications systems.

The authorities, transport companies and customers have more or less the same challenges and requirements as regards transport telematics. In order to achieve more efficient transport of people and goods, it is necessary to have co-ordination, standardisation and better re-use of data.

ICT makes it possible to improve efficiency of individual forms of transport, improve transport system safety, improve the adaptation of individual services and new opportunities in respect of co-operation between different forms of transport. Developments in respect of telecommunications can reduce the need for making journeys by using video conferences, for example.

Foreign and development aid policy

Technological developments help to improve communications between states and international organisations, and strengthen opportunities for providing information about foreign and development aid policy. In order to promote Norwegian interests internationally and to provide information in an efficient manner, the Norwegian Foreign Service is building an infrastructure within its own organisation and developing Internet services for the public. IT developments present a challenge, but also opportunities, for impoverished countries. Unless actions are implemented, many of our partner countries risk becoming even more marginalised.

Norway will therefore work to include IT as a central aspect of its development work by systematically integrating IT in Norwegian multilateral and bilateral aid.

Abbreviations

AAD The Ministry of Labour & Government Administration

BFD The Ministry of Children and Family Affairs

FIN The Ministry of Finance

FID The Ministry of Fisheries

FD The Ministry of Defence

JD The Ministry of Justice

KUF The Ministry of Education, Research and Church Affairs

KRD The Ministry of Local Government and Regional Development

KD The Ministry of Cultural Affairs

LD The Ministry of Agriculture

MD The Ministry of the Environment

NHD The Ministry of Trade and Industry

SD The Ministry of Transport

SHD The Ministry of Health and Social Affairs

UD The Ministry of Foreign Affairs

NFR The Norwegian Research Council

SND The State Industry & Regional Development Fund

TAD The Directorate of Customs and Excise

KS The Norwegian Association of Local Authorities

LO The Norwegian Confederation of Trade Unions

HSH The Federation of Norwegian Commerce and Service Enterprises

NHO The Confederation of Norwegian Business and Industry

Relevant links

eNorway on the web: http:// enorge.dep.no

eEurope 2002 Action Plan: http://europa.eu.int/comm/information_society/eeurope/actionplan/index_en.htm

Public information and services: http:// norge.no/

Environmental information: http:// www.miljo.no

Environmental status in Norway : www.miljo.no/miljostatus

Environmental information specific to companies: www.sft.no/bmi

Product information bank (chemical information): http:// www.grip.no/Kjemikalier/GRIP_kjemikalier/pib.htm

Environmental references: http:// www.miljo.no/referanser/

Network for environmental doctrines: http:// www.miljolare.no/

Local agenda 21 http:// www.agenda21.no/

Current publications relating to EU benchmarking of the eEurope plan: http:// europa.eu.int/information_society/eeurope/benchmarking/index_en.htm

Norwegian cultural network: http:// www.kulturnett.no

Corporate information: http:// www.bedin.no/

ICT in the Norwegian education system: http:// www.dep.no/kuf/html/ikt/

England’s e- coordinator: http:// www.e-envoy.gov.uk/

Renewal of the public sector: http:// odin.dep.no/aad/fornyelse/

Quality criteria for public web services: http:// www.si.dep.no/kvalitetpaanett

Si @ : http:// www.dep.no/shd/norsk/publ/handlingsplaner

Si @ gjennomføringsplan: http:// www.dep.no/shd/norsk/publ/rapporter