Historical archive

eNorway Action Plan 2.0

Historical archive

Published under: Regjeringen Stoltenberg I

Publisher Nærings- og handelsdepartementet

eNorway Action Plan 2.0

The eMinister’s introduction

B2B – or not to be, is today’s version of Shakespeare. The developments in the electronic market now occur almost with the speed of thought, to quote Bill Gates. We must act quickly to keep up! We have no time to lose! Those who do not see Internet as a possibility will in a few years’ time experience it as a threat.

Internet and globalisation make the world both more global and more local at the same time. We become increasingly part of the international community, with all that that implies in new impulses and increased competition for the Norwegian economy.

At the same time we become increasingly aware of our own identity and local culture, even if we have long been familiar with pizza, wok, pesto and taco. For us the challenge is to enjoy the variety and at the same time to be able to display friendliness and not chauvinism in meeting new and foreign cultures.

Information and communication technology gives us in addition great possibilities for suiting the solutions to the individual. People will demand more self-government and tailor-made solutions. 24-hour electronic administration is one answer to this demand.

Norway must lead the way into the digital society. We must make some hard choices. The old days must give way to the new. Everyone must join in, so it will not be easy.

The government invites the whole community to take part. The challenge is first and foremost to our industries and to the Norwegian people. More of us must take responsibility so that we can achieve the revolution.

In eNorway 1.0, industry and organisations were invited to co-operate. In version 2.0 we can present in a special appendix a total of 49 actions under the auspices of NHO, KS, HSH and LO. In the next version we shall challenge more organisations in addition to the local authorities.

The technology in itself does not create a better society. Each and every one of us must contribute to that. We shall use the technology to develop a more environmentally friendly society. An inclusive society in ecological balance. We must therefore take care of each other. The government’s objective with eNorway is therefore to create:

A green knowledge economy and an information society for all.

Oslo, 11 December 00

Grete Knudsen

Minister of Trade and Industry

Introduction

If we are to achieve our objective of an information and knowledge society for all, three basic pre-requisites must be taken care of: Access – knowledge - confidence.

  • The government will help to ensure that everyone has access to the new technology.
  • The government will increase the people’s knowledge and understanding so that the individual will be capable of using ICT as a tool according to their own needs and desires.
  • The government will implement actions that increase confidence. ICT must be secure and available for all – regardless of the level of expertise.

We assume various roles. As individuals, citizens, students, employees, company managers, or public-service customers. The eNorway plans’ five main areas are based on these user roles:

  • Individuals, culture and the environment
  • Lifelong learning
  • Industry
  • Workforce
  • The public sector

eNorway is an operative plan that describes where we are, what has to be done, who is responsible and when the actions are to be implemented. It is to be revised every six months, and must give us an unadorned report on progress with the individual measures. In addition, the government’s eEnvoy will report regularly to the Prime Minister. So far three reports have been submitted in which the main themes have been ICT in the school, ICT security and vulnerability, and storing of electronic information. A total of sixteen ministries now contribute to the plan 1The eNorway plan has been prepared by the Ministry of Trade and Industry in co-operation with the Ministry of Labour and Government Administration, the Ministry for the Child and Family Affairs, the Ministry of Finance, the Ministry of Fisheries, the Ministry of Defence, the Ministry of Justice and the Police, the Ministry of Education, Research and Church Affairs, the Ministry of Local Government and Regional Affairs, the Ministry of Cultural Affairs, the Ministry of Agriculture, the Ministry of the Environment, the Ministry of Transport and Communications, the Ministry of Health and Social Affairs and the Ministry of Foreign Affairs..

The plan’s first version which was launched on 29 June was well-received on many sides. In particular, that the plan is a firm commitment that will be constantly updated. It is therefore a pleasure to report that 18 actions have already been implemented and that 37 new actions have been added. A rolling plan must be continually updated in line with identified needs. In eNorway 1.0, for example, inadequate actions for the preservation of the Sami language were pointed out, as was the inadequate attention given to the local authority sector. In version 2.0, we have tried to redress these failings.

Actions are marked thus:

AIactions implemented

APactions in progress

NAnew action

ABaction transferred from the action plan for broadband communication

(October 2000)

Ddate of most recent update

Some primary challenges in ICT policy

Removal of obstacles to electronic communication

The government’s aim is that electronic communication will be as accepted and have the same legal validity as paper-based communication. The ministries have now reported on approximately 300 laws that may contain obstacles to electronic communication. The ministries and their agencies must change the existing legislatory framework as quickly as possible. The ministries must send out hearing papers with their proposals for amendments by 15 January 2001. The aim is to submit one common bill to parliament (Stortinget) by 1 August 2001.

ICT vulnerability

The development of ICT creates new possibilities, but also challenges in the matter of vulnerability, security and emergency planning in the community. We have become very dependent on ICT. Even minor failures can have serious consequences for important sectors such as energy supply, telecommunications, health, payment transactions, industry and defence. The further spread of ICT in Norway is dependent on confidence in the systems.

The government therefore wants to take actions to secure an ICT infrastructure, which is robust enough that important social functions are not brought to a standstill in normal circumstances. It must be possible in a crisis or in war for vital functions to be maintained. Co-operation between industry and the authorities is a foundation stone for most of the measures. Research and development is included as a vital element.

Broadband

The government’s plan of action for broadband communications was published on 11 October. The government wants to see a rapid and wide extension of the broadband network by the players in the market. The whole country will be covered. Competition in the market must therefore be strengthened. In addition, public sector demand will be stimulated so that it can contribute to new investment by the market players. This will also help to renew the public sector. Special government actions must be considered to ensure access in areas where the market cannot establish a system at acceptable prices within the desired deadline.

24-hour access to administrative services

One of the aims of the government’s renewal programme is 24-hour access to the administration, and improved efficiency, with the help of ICT. People must have easier access to the administrative functions. Public services must, for example, be arranged to provide do-it-yourself facilities via Internet so that users can obtain the services in a quick and secure way when they themselves need them. The aim of 24-hour access will also help to improve the efficiency of core functions with the use of ICT, so that more resources can be transferred from administration to the performance of services. The government requires all the civil services to work out strategies and firm plans by May 2001 in order that a 24-hour and user-friendly administrative service can be achieved as quickly as possible. The actions must also ensure access for blind and partially sighted users.

VAT Reform

From 1 July 2001 the sale of all goods and services will in general become liable to value added tax. The reform means that the sale of services will become VAT-able, including those delivered digitally/electronically.

It is a basic international principle that the value added tax shall normally go to that country where the consumption takes place. However, because services delivered by foreign suppliers do not physically cross the Norwegian border, it is more difficult to demand the tax and indeed to discover that a cross-border transaction has taken place at all. Further work must be carried out to shape the rules for the taxation of services that are sold or delivered across national borders.

ICT-statistics and benchmarking 2Benchmarking can be defined as a continuing, systematic process of comparing performances. Benchmarking is an analytical tool which enables us to keep improving ourselves. Benchmarking is, in short, a learning process.

Relevant statistics are important to keep track of developments in the Norwegian knowledge society so that actions can be taken in necessary areas. Work is in progress on indicators that will, for example, measure attitudes to quality in the educational system and to starting ones own business and to running electronic trade or business.

We must know how policy works in practice. The government has chosen benchmarking as the method for comparing our results, in education, industry and the public sector, for example, and with other countries. Norway is also included in the benchmarking that EU will undertake in connection with the implementation of the eEurope plan.

eEurope

The eNorway plan must ensure that Norway has just as ambitious objectives as those formulated by the EU in the eEurope plan, or even more ambitious. We will follow up all the initiatives that will be undertaken on the basis of eEurope. Therefore the most important aims and actions in "eEurope 2002 - Action Plan" are covered in the eNorway plan. In addition it contains actions that spring from our special challenges.

The individual, culture and the environment

We must lay the foundations for an information and knowledge society for all.

  • Public arenas must be utilised so that everyone has access to information and communication technology irrespective of where they live, their age, economy or level of education.
  • ICT will be utilised to facilitate access to the knowledge and experience resources administered by our cultural institutions and mass media.
  • A uniform policy for a sustainable knowledge society will be prepared, based on environmental information, an increased use of telecommunications to replace transport, a green product policy and green public-sector procurements.

More and more services are becoming available digitally. In order for as many people as possible to be able to utilise the technology, we must ensure that skills are available in the local environment and we must influence the development of new products so that they are simple and user-friendly. We must avoid creating new social gaps between those who have and those who do not have access to the technology.

The Internet provides new opportunities for access to matters being processed by the public administration, and it will increase people's ability to be involved. It may also increase the opportunities for openness and participation in political decision-making processes.

The dominance of the English language threatens our own language. The Sami language in particular is facing challenges, but also new possibilities. There must be co-ordinated efforts to ensure that Sami becomes a functional language in the digital media. This requires a special focus on the problems that Sami orthography creates in using software. The Norwegian mass media must face the cultural and financial demands created by the information society, and there must still be room for programmes that are interesting for others than the large, well-to-do groups. We must make a commitment to the stable production of high quality Norwegian material. The efforts must be co-ordinated in order to safeguard the Norwegian languages.

ICT may result in a better utilisation of resources and decrease the damage to the environment. At the same time, there are significant environmental problems related to the production, use and waste disposal of computer equipment, and it is not certain that the overall environmental accounts will be positive. A deliberate policy of developing a sustainable knowledge society is required. The Internet can provide improved access to environmental information, develop arenas for dialogue, increase insight and make local environmental initiatives visible.

Frequent changes to software and hardware can make electronic archives technically inaccessible unless one takes actions to prevent this. We are thus faced with new and expensive challenges in the work of safeguarding society’s memory.

Action – individual

Actor

Deadline

Status

1.1.2

AI

Encourage the creation of Internet- based projects for spreading local information .

NHD/

KS

2000

Through NFR programmes, NHD has given support to projects in selected districts.

1.1.3

AI

Initiate private projects with local authorities that want to make an extra commitment to ICT.

NHD/

KS

2000

See reporting action 1.1.2

1.1.7

AI

Provide a new mandate and content for the Technology Council’s (Teknologirådets) work.

NHD

October 2000

Decisions amended. Technological considerations and technical views emphasised.

1.1.1

AP

Make conditions suitable for schools to be open in the evenings, thus making computers available to more people.

KUF/

KS

in progress

An increasing number of schools are open in the evenings, with their own Internet cafés for local residents, for example. (D 01.11)

1.1.4

AP

Ensure access by establishing Internet cafés in public arenas (shopping centres, libraries, etc).

NHD/

BFD/ indus-try

current

Senior-Surf Day was held on 17 October. BFD subsidises action for young people, such as Internet cafés or other access to the Internet. (D 16.11)

1.7

AP

Create confidence by combating illegal and harmful content on the Internet through participating in EU programmes, etc.

KD/

BFD

current 2002

BFD supports Save the Children’s work in exposing child pornography on the Internet. A Norwegian national expert has been appointed at the EU Commission. (D 20.11)

1.8

AP

Assess how ICT can be used as a tool to promote democratic dialogue and representative government.

AAD/

KRD/

BFD

2001

BFD subsidises the exchange of views through the magazine UNG, the Net portal to the Young Persons’ Market (Ungdomstorget) and the Democratic Youth Forum (Ungdommens demokratiforum). (D 16.11 )

2.1.1

NA

Initiate pilot projects with individual civil service divisions to increase the use of electronic communication and services for users.

AAD

spring

2001

2.1.2

NA

Consider the need for action related to the infrastructure for Internet in Norway – a new exchange, for example. (NIX 2).

SD/

NHD

spring

2001

2.1.3

NA

Set up a working group to consider co-ordinated efforts to increase the opportunities for handicapped persons in the knowledge society.

NHD/ KUF/ SHD

spring 2001

2.1.4

NA

Consider developing a portal with current information on the agricultural sector.

LD

July

2001

- culture

1.1.8

AP

Prepare a language-policy plan of action for the Norwegian language and ICT.

KD

2000

The Norwegian Language Council (Norsk språkråd) will present the plan by approx.15 January 2001. (D 27.11)

1.1.9

AP

Prepare a plan for finding archive information that is worth preserving and for storing it in electronic registers and databases.

KD

2000/

2001

The national archivist has prepared a provisional plan. (D 27.11)

1.1.10

AP

Evaluate Cultural Network Norway (Kulturnett Norge) and clarify the grounds for continuing it.

KD

early

2001

Preparatory work started and evaluation committee will be named. (D 27.11)

1.1.11

AP

Prepare a status report on the digitalising of cultural heritage material and on planning the way ahead .

KD

Detailed planning proceeds as part of the follow-up to Govt. White Paper 22

(D 27.11)

1.1.12

AP

Secure suitable framework conditions for public broadcasting companies so that they can develop their programmes and provide new services.

KD

in progress

Necessary changes to the law are being considered as a result of the report on convergence.

(D 27.11)

2.1.5

NA

W With the use of multi-media services the public libraries must be developed as a service point for small businesses, local administration and for people who do not have access to such services.

KD

2002

2.1.6

NA

Propose solutions to the problems related to the use of North Sami orthography in software and registers.

KRD/ KD/

KUF/ NHD

March 2001

2.1.7

NA

Consider preparing language-policy measure for the Sami language and ICT.

KD/ KRD

The Sami parliament will be involved.

Action - environment

Actor

Deadline

Status

1.1.13

AI

Further develop Internet-based solutions providing environmental information and a dialogue with a wide-ranging public.

MD

End of 2000

Important Net pages are kept up-to-date and renewed. Further development continues. See Environmental Status in Norway: www.mistin.dep.no

1.1.14

AP

Systematise cultural-heritage and cultural-environmental information in order to integrate it into a single main cultural heritage database.

MD

by

2003

Guidelines and computer models have been worked out and are in use. (D 17.11)

1.1.15

AP

Make available information on the use of products, procurement, accident handling, chemicals and waste.

MD

end of 2000

Several actions effective in the administration of environmental protection.

(D 17.11)

Lifelong learning

We must invest in education and research so that Norway strengthens its position in the global information and knowledge society.

  • ICT must become an integral part of all education. All must have equal opportunities to access ICT in their education, regardless of sex, social background and expectations.
  • ICT as an independent subject and as a resource for teaching and learning must be developed and utilised so that the individual’s and the community’s needs for skills can be met.
  • An infrastructure must be established that makes it possible to use ICT in all areas where this makes for an improved learning situation.

The concept of education is changing, and learning today takes place not only in educational institutions. ICT is creating new methods of teaching and learning that must be developed and utilised. Internet-based learning and distance education provide opportunities to use the workplace and the home as classrooms. This makes demands on the educational institutions, while also providing new opportunities for growth industries within the e-learning sector. Learning takes place throughout the individual's lifetime and must be offered to everyone.

It is important to strengthen the dialogue concerning an efficient, user-adapted education system that is taking place between research institutions, the education sector and industry. Such co-operation will help to identify the need for new skills and ensure flexible educational choices. Learning and skills are the keys to grasping the growth opportunities and challenges we are facing.

Action - learning

Actor

Deadline

Status

1.2.8

AI

All students at teacher training colleges must carry out activities that provide them with skills and experience in the development and use of ICT.

KUF

Plans for the integration of ICT in teacher training (2000-2003) have been worked out and will be implemented from the autumn of 2000.

1.2.1

AP

Establish a national learning network for the education sector.

KUF

2001

A report on the network will be available from the beginning of December. Establishment of pilot project spring 2001. (D 21.11)

1.2.2

AP

Conditions must be made suitable for the further development of flexible, Internet-based educational programmes at all levels.

KUF

2001

The Central Organisation for Flexible Learning in Higher Education and the Skills Development Programme have allocated funds for the development of flexible educational choices. (D 25.10)

1.2.3

AP

Arrange award schemes for good ICT schools in Norway.

KUF

2001

23 Norwegian schools are members of ENIS (European Network of Innovative Schools). Membership in ENIS is a sign of quality and provides access to a European network of innovative schools. (D 15.09)

Action – learning (cont.)

Actor

Deadline

Status

1.2.4

AP

Arrange for all educational institutions to be connected to the Internet.

KUF

2001

All schools with an "ungdomstrinn" (13-15 yrs.) receive a grant of NOK 10,000 for connection to the Internet. The broadband strategy for the educational sector will be ready by 5.1.2001. (D 15.11)

1.2.5

AP

Further develop the Network for Environmental Studies (Nettverk for miljølære) – an Internet-based tool for teaching about the environment.

MD/

KUF

end of

2001

Two out of three subprojects are accessible at: http://www.miljolare.uib.no/

1.2.6

AP

Develop and put into use a model for practice-based ICT skills development for teachers.

KUF

End of 2002

Further training in progress within subjects at primary and secondary school levels. ICT is an essential tool. The work is organised through an expertise network for the further training of teachers. (D 15.10)

1.2.7

AP

A scheme using an educational data card to improve the ICT expertise of teachers is to be assessed.

KUF

From 2001

Report on a plan for data qualifications for teachers was available 1.11.00. Various models are now being considered. (D 01.11)

1.2.9

AP

Develop partnerships between industry and the educational system.

NHO/ NHD/

KUF

Transfer of used computers from industry to schools has begun. KUF has supported the development of Internet-based services provided by private firms. (D 15.11)

1.2.1

AP

Norway’s ICT education system to be reviewed in order to strengthen the flow of skills to industry.

KUF

2001

Instructions for a review of Norwegian ICT education are being prepared.

(D15.11)

2.2.1

NA

W Development of Net-based learning in the field of Geographic Information Technology (GIT).

MD

2001

Industry

In order to ensure industry's competitive ability, we must increase our commitment to innovation, upgrading skills and R&D. Norway must be at the forefront in the development of e-commerce and business management.

  • The level of knowledge regarding the use of ICT and e-commerce must be increased in industry, the public sector and among people in general.
  • The regulatory conditions must be made suitable for effective competition for high-capacity services at a reasonable price, which will contribute to investments and safeguard the interests of the consumer.
  • Electronic communication must be just as safe and be regarded as equal to paper-based communication.
  • An environment must be created in which technical solutions and skills are developed quickly. Norway must become an interesting test country, using localised software for international companies.

The rapid technological developments, globalisation and increased international competition provide industry with major challenges. Industry itself must accept these challenges and grasp the opportunities presented by the new technology. However, the authorities must contribute to this by establishing good framework conditions and further developing the research sector to an international level. The further development of our national R&D capabilities is important to achieve innovation-driven development and to attract foreign investment to Norway. The Government's objective is to strengthen the Norwegian R&D efforts to the average OECD level in the course of a five-year period, through increased commitment in both the public and private sectors.

The government intends to support the further development of the ICT sector as an independent and strongly growing industry. The necessity of internationalisation and the need for skilled workers is particularly important in this sector, which provides a professional base for the application of ICT throughout industry.

Technological developments, increased competition and the convergence of the telecommunications, media and ICT sectors make a constant review of the regulations necessary in order to adapt them. It is important for Norway to have a world-class telecommunications infrastructure, which can form a basis for the profitable running of businesses and the development of new products and services. It is important for the communications networks to be secure and for people to have confidence in them.

Action – infrastructure

Actor

Deadline

Status

1.3.2

AI

Prepare an action plan for broadband communications in Norway.

NHD/

SD

2000

Presented by the government on 11.10. See www.enorge.dep.no

under IT policy documents.

1.3.1

AP

Make conditions suitable for the award of licences to build a nationwide, digital terrestrial network for television, with capacity for public broadcasting companies.

KD

2001

Models for establishing a nationwide terrestrial network are being clarified. Norkring has a licence for trial operation until July 2001. (D 27.11)

2.3.1

NA

Promote regional co-operation between public agencies and industry in order to squeeze prices and create a market for broadband.

KRD/ NHD/ SD/ KS

2002

- tele services

1.3.5

AI

Award licences for third-generation mobile systems.

SD

autumn

2000

On 29.11 Telenor, Netcom GSM, Broad-band Mobile and Tele 2 Norge were declared UMTS winners.

1.3.4

AP

W Review access to Telenor’s network, including today’s practice for the delivery of dark fibre.

SD

spring 2001

Implementation of order in council on access to the access network will be followed up. This will include a review of access to dark fibre. (D 28.11)

1.3.6

AP

W Publish reports on price and competition conditions in the market, including an index showing the movement of prices in the infrastructure field.

SD

2000/

2001

Seen in relation to the review of the national regulatory framework. (D 28.11)

2.3.2

NA

Study EU’s directive on access to the fixed access network.

SD

February 2001

Consultation paper sent out 3/11 with deadline for comment 11/12.00

2.3.3

NA

Study the regulatory framework for introducing new regulations for the telecom sector before or in parallel to EU’s process.

SD

current

SD has begun a study of the regulatory framework, region by region.

- security and vulnerability

Actor

Deadline

Status

1.3.8

AI

Prepare a strategy to increase society’s ability to resist computer attacks and failures in the ICT systems.

NHD/

FD

October

2000

Report was presented 30.10.

See www.enorge.dep.no

under IT policy documents.

1.3.7

AP

Develop a national strategy for telecom security and emergency planning.

SD/

FD

spring 2001

Planned for presentation to parliament in the spring of 2001. (D 27.11)

1.3.9

AP

Establish a body to strengthen information security and help create a more robust infrastructure.

NHD/ FD/ JD

2001

Preliminary project for a Center for Information Security is being planned.

(D 14.11)

2.3.4

NA

Implement pilot project to consider establishing a nationwide mobile radio link for emergency calls in Norway.

JD/

FD

2001

2.3.5

NA

Consider actions to uncover threats to and give protection to important computer networks through the R&D project "Information warfare on the computer network".

FD

2002

2.3.6

NA

Set up a research programme on ICT vulnerability and security.

NHD/

FD/JD

2001

Preliminary project started under auspices of NFR.

- electronic commerce and communication

1.3.10

AI

Establish co-operation with industry and the organisations concerned for the development of, among other things, infrastructure and self-regulation mechanisms.

NHD/ BFD

2000

Meetings have been held with BFD and business interests concerned.

See new action 2.3.10.

1.3.12

AI

Establish a portal for national e-commerce activities and an arena for dialogue between industry and the authorities.

NHD

2000

The portal will be launched on 11.12. www.handel.no

1.3.13

AI

Carry out preliminary projects for the implementation of a national e-commerce programme, with particular focus on SMB’s.

NHD

August 2000

Carried out, and will be put into operation March 2001 by SND. NOK 40 mill. is budgeted for 2001. See new action 2.3.7

1.3.17

AI

Submit a draft bill on electronic signatures to Storting (the Norwegian parliament).

NHD

autumn

2000

Submitted 04.10. May be found here

1.3.11

AP

Propose changes to regulations that favour paper-based, in preference to electronic, communication.

NHD/ AAD/

JD

2001

The Ministries will send out draft amendments for consultation in their sectors in January 2001. The amendments to the regulations and instructions will come into force in July. (D 14.11)

1.3.14

AP

Consider and implement actions to reduce the transaction costs of e-commerce involving postal deliveries from abroad.

NHD/ FIN/ SD

2000/

2001

Simplification of procedures to reduce customers’ costs is under consideration. (D 04.12)

1.3.15

AP

Conduct an information campaign on the use of e-signatures, and on marketing and trade on Internet.

NHD/ BFD

2000

/2001

The consumers’ ombudsman issues information and guidelines for marketing and trade on Internet. (D 16.11)

1.3.16

AP

Examine the environmental consequences of increased e-commerce due to changes in transport volumes, the transport pattern and the location of the distributive trades.

MD/ NHD/ SD

2002

MD, NHD and SD will assess this problem area. (D 04.12)

1.3.18

AP

Ensure the rapid implementation of EU directives in the ICT field.

NHD/ SD

2000

/2001

Proposal for directive on certain legal aspects of e-commerce to be sent out for consultation, January 2001. (D 14.11)

2.3.7

NA

Establish a national programme for e-commerce, focussing on SMBs.

SND

March

2001

2.3.8

NA

Prepare regulations for electronic signatures and for the law to come into force on 1/7 2001.

NHD

July

2001

2.3.9

NA

Liberalise the domain policy in order to safeguard important social interests and good conditions for e-commerce and business management.

SD/

NHD

spring 2001

2.3.10

NA

Identify, in collaboration with the actors concerned, areas in which there is a need for self-regulation.

NHD

industry

June

2000

2.3.11

NA

Prepare regulations for reform of VAT on international services to avoid unintended double taxation, nil-rating and distortion of competition.

FIN

2001

2.3.12

NA

Develop a collection mechanism for VAT without laying unreasonably heavy administrative burdens on the taxpayer.

FIN

2001

2.3.13

NA

Help to pave the way for the application of ICT to creative ideas in the food and agriculture industries.

LD/ SND

January

2001

Complete proposals for the value-creating programme for food production.

– research

1.3.19

AI

Follow up the priority given by the Research White Paper to ICT as one of the four areas of commitment.

NHD/ KUF

2001/

2005

NFR has put forward a strategy for ICT research. A change has also been made in the priority given to ICT research.

1.3.20

AI

Ensure that grants for R&D work contain requirements that the recipient must take into account the greatest possible degree of universal design.

NHD

end of

2000

Included as a consideration to be given weight in allocating grants from NFR. Special support payment arrangement; IT-funk.

1.3.21

AP

Appoint a technology and innovation forum.

NHD

Sept 2000

Delayed.

(D 16.11)

- policy system

1.3.22

AP

Ensure that the policy system helps to adapt industry to the new economy.

NHD/

KRD

2001

Actions to be presented to parliament as white paper on SND, spring 2001. SND is launching a new Website in the first half of 2001. GIEK has a new web page where the draft is accessible electronically. (D 24.11 )

- internationalisation of industry

1.3.24

AP

Establish ICT portal to secure increased international demand for Norwegian tourist resorts and tourist products generally.

NHD

2000-2003

First version made available in September, address: www.visitnorway.com. Updated continually. (D 27.11)

1.3.23

AI

Prepare strategy for exporting and internationalising the Norwegian ICT industry.

NHD industry

2000

Strategy to be presented in middle of December. See www.enorge.dep.no

under IT policy documents.

1.3.25

AP

Enter into bilateral ICT agreements.

NHD

current

Partly commenced, with collaboration with Gt. Britain, Germany, Sweden and France on benchmarking, etc. (D 14.11)

2.3.14

NA

Consider setting up an Internet portal to promote trade.

NHD

2001 – 2003

Brainstorming session with industry in January 2001, possible launching in 2002.

2.3.15

NA

Work out and pursue Norwegian WTO positions for negotiations on liberalisation of ICT services, also for any WTO regulations on e-commerce.

NHD

from

2001

- equal opportunities

1.3.26

AP

Set up incubator schemes particularly aimed at women.

NHD/ BFD

Not done

(D 17.11)

1.3.27

AP

Consider setting up a database of exceptionally skilled women.

NHD/ BFD

2000

Dialogue with Equal Opportunities Centre, which runs the Womanbase (Kvinnebasen), in progress Å 09.11

Workforce

We must ensure that all groups have the same right to work in the knowledge economy and employees must be ensured the right and opportunity to update their knowledge in line with the new requirements.

  • The skills reform must take care of the new knowledge requirements that are necessary in the rapidly changing working environment.

Information and communication technology brings new ways of organising work, and it makes greater demands on our knowledge. In the new economy, a company's most important capital will be its employees´ skills. The skills reform is therefore an important tool for making employees as suited as possible to face these developments.

In the current tight labour market, the need for more employees with ICT skills cannot be solved simply by establishing more student places or by importing labour. There will be a need for actions that provide experience of how ICT expertise can be developed in the work situation. The new technology also makes it possible for new groups to participate in working life. New technology can drastically improve disabled people's chances of gaining paid employment.

Action - workforce

Actor

Deadline

Status

1.4.3

AI

Examine the consequences of the new digital economy on the way companies are organised and on working conditions.

KRD/NHD/LO/NHO/HSH

2000

Has been assessed by the Colbjørnsen commission.

1.4.6

AI

Assess the need for changes to the Working Environment Act.

KRD/AAD/NHD

2000

Will consider the report of the working party during 2000, and any changes to regulations will be introduced later. Awaiting EU directive on negotiations between the parties. See new action 2.4.1.

1.4.1

AP

Implement actions for the disabled and other groups requiring conditions to be made suitable for them.

KUF/ AAD/ NHD/ KRD

2001

IT-funk. has ongoing action and commitments in the fields of education, transport, work and new technology. NHD, KUF and SHD have discussed the organisation of the work. (D 29.09)

1.4.2

AP

Have a dialogue with organisations in order to ensure good post-educational and higher educational schemes.

KUF,

NHD,

AAD, KRD

in progress

Continuous collaboration with parties to the skills reform work.

(D 24.08)

1.4.4

AP

Consider implementing a scheme, within the current statutory framework, for importing foreign labour to ensure access to ICT expertise.

JD/ NHD

from

2001

"Skills card" (Kompetansekort) system as immediate measure to ease access to ICT expertise outside the EEA, with a study to be completed by January 2001. (D 21.11)

1.4.5

AP

Implement a skills development programme focussing on the workplace as a learning arena.

KUF

2000/

2003

See report on action 1.2.2.

2.4.1

NA

The government will decide whether the Working Environment Act should become a new workforce law, possibly a mandate, with organisation of the legal work.

KRD

spring 2001

Public sector

With the help of ICT, rapid, individually adapted, cost-effective services are to be developed. Solutions must be developed that integrate the entire administrative value chain and which provide good results for all sectors and administrative levels.

  • The public administration system must be open 24 hours a day, and users must have access to information and services on their own terms.
  • ICT must be utilised to strengthen the public administration system´s adaptability and cost efficiency, including freeing resources to strengthen the delivery of services.
  • ICT must be used to provide better and more efficient health services.

The public sector must provide services to a more complex, demanding group of users. The Government has implemented a programme for renewing the public sector, in which ICT is one instrument, in parallel with changes to organisations and regulations. The public sector must also be a demanding, expert customer and help to strengthen the competitiveness of Norwegian industry. The public sector must be a driving force in this area by being itself in the forefront.

A modern public administration system

ICT must improve the quality of the public administration system´s production and provision of services. This must take place within the framework of the protection of personal privacy, the rule of law and documentary requirements. In order to stimulate an active, vital democracy, this technology must be used to provide increased insight into the public administration system´s work. The Government will work towards making public services available over the Internet with the aim of creating a public administration system that is open 24 hours a day. In order to ensure local participation and efficient public services, it is important to have access to information that is updated, reliable and nationwide.

Action – public administration

Actor

Deadline

Status

1.5.1.1

AP

Electronic services must be the main solution in the public administration system’s services to users.

AAD

end of 2003

All civil service divisions must have strategies and action plans to achieve the aim of 24-hour opening by May 2001. (D 17.11)

1.5.1.2

AP

E-commerce must be the first choice for public procurements.

AAD

end of

2003

A new round of tendering for an electronic market place in the public sector will be announced: www.ehandel.dep.no (D 17.11)

1.5.1.3

AP

Electronic case processing must be the norm and just as accepted as paper-based solutions.

AAD

end of

2003

Use of e-post in administration will be charted. Pilot projects in selected areas for electronic processing. (D 17.11)

1.5.1.4

AP

Increase access to local information through binding co-operation agreements with local authorities.

MD

2001

Collaboration established between local authorities, the state and other users of geodata on a common map database. (D 17.11)

2.5.1.1

NA

Finish survey base for electronic marine charts.

MD

current

2.5.1.2

NA

Establish first version of Net portal for national geographic data.

MD

2001

2.5.1.3

NA

Implement pilot project for co-ordinated administration of geographic information.

MD

2001

2.5.1.4

NA

Introduce common system for management and monitoring of personnel, equipment and financial functions for the defence departments.

FD

2002/

2005

2.5.1.5

NA

Work out strategy for measuring important conditions related to the development of the knowledge society.

NHD

April 2001

2.5.1.6

NA

Start collecting comprehensive ICT statistics.

NHD

2001

2.5.1.7

NA

Ensure that companies can report data to the civil service divisions electronically.

AAD/

NHD

end of 2003

The health sector

The health sector is greatly in need of restructuring. New technology is an important means of improving the services available and can also contribute to increased efficiency through a better exchange of information and improved co-operation. An important area of commitment over the next three years will be to further develop the regional health networks, link these together to form a national health network, provide secure access to the Internet and establish a system of national information services.

A new ICT plan for government action in the health and social services sector for the period 2001-2003 is being prepared. The actions will be included in the eNorway plan.

Action – health sector

Actor

Deadline

Status

1.5.2.1

AP

Define best practices for security architecture and safe access to the health network.

SHD

end of 2000

Anticipated complete 15/1

(D 13.11)

1.5.2.3

AP

All health regions must have operational telemedical services.

SHD

end of

2002

Trial projects in progress in all health regions (D 13.11)

1.5.2.4

AP

Improve telemedical rates so that they encourage the use of telemedical methods.

SHD

end of 2001

Under discussion in the Ministry of Health and Social Affairs.

(D 13.11)

1.5.2.5

AP

Continue work on national centre for telemedicine as a centre of expertise and consider its organisation.

SHD/ NHD

2003

The telemedicine centre will be housed in the new research building at Tromsø. The aim is to prepare for the commercialisation of NST (both services and systems). (D 13.11)

1.5.2.6

AP

Establish rules and standards for the use of electronic patient records in the health services.

SHD

end of 2001

On time

(D 13.11)

1.5.2.7

AP

Implement solutions for electronic referrals between hospitals and doctors’ surgeries.

SHD

end of

2001

On time.

(D 13.11)

1.5.2.8

AP

Develop the most important standards for exchanging messages in the health sector.

SHD

within 2002

On time.

(D 13.11)

1.5.2.9

AP

Establish an Internet portal for public information about the health and social service sector.

SHD

within 2001

Pilot project started

(D 13.11)

1.5.2.1

AP

Make information on treatment, waiting lists, waiting periods and free choice of hospital available on Internet.

SHD

within 2001

Information on waiting time and waiting lists is available. Prototype for free choice of hospital ready 1.1.2001

(D 13.11)

1.5.2.11

AP

Put into operation a network-based model for reporting and imparting such information. (see 5.23)

SHD

end of

2001

The project is in progress. Performance specification will be ready 1.4.2001. (D 13.11 )

1.5.2.12

AP

Make data definitions, codes and classifications to ensure uniform registration practice for health services available on the health network.

SHD

end of 2002

Work has begun. A draft solution will be ready in the first quarter of 2001 (D 13.11)

2.5.2.1

NA

W Start building up a broadband-based national health network to strengthen communications between hospitals and the primary health services.

SHD

2002

In use in North and Mid Norway. Pilot project in South Norway. (D 13.11)

2.5.2.2

NA

W Strengthen broadband expertise in nursing and care services in order to strengthen follow-up of the individual user and reduce the need for transport.

SHD

2002

Pilot project to be implemented Dec. 2000

2.5.2.3NA

W Develop knowledge of how broadband can strengthen handicapped persons’ communication possibilities, educational choice and participation in the community.

SHD

2002

The transport sector

ICT provides major opportunities for customers, companies and the authorities as regards more efficient systems for information, ticketing, positioning, collection of data for traffic managers, planning and communication systems.

The authorities, transport companies and customers have to a great extent the same challenges and requirements when it comes to transport telematics. In order to achieve more efficient transport of people and goods, data must be co-ordinated, standardised and recycled more effectively.

Action – transport

Actor

Deadline

Status

1.5.3.1

AI

Prepare the basis for an overall ICT strategy for the transport sector.

SD

autumn 2000

The divisions reporting to SD and the Coastal Authority have contributed. The further work of forming the strategy will be given high priority in the department.

1.5.3.2

AP

Focus on R&D and pilot projects to obtain more knowledge of the use of ICT in the transport sector.

SD

2001

SD is financing LOGITRANS (longterm NFR programme, ending 2001) and a project at SINTEF that will work out methods for the efficient collection of goods transport data. Significant work is in progress in SD’s divisions to find ways of using ICT in daily management and in services for customers. (D 27.11)

1.5.3.3

AP

Influence the EU/EEA in shaping the European satellite navigation system, Galileo, to ensure that the system covers all of Norway and provides the best basis for new applications in the transport sector.

FID (SD)

2000

A decision on the continuation of the project is expected to be taken (by EU) in December 2000. (D 13.11)

Foreign and developing countries policy

Technological development helps to improve communications between states and international organisations. So that we can continue to promote Norwegian interests internationally in an efficient way, it is therefore necessary for the Norwegian foreign service to commit itself to building up ICT in its own organisation. Moreover, ICT creates challenges, but also great opportunities, for poor countries. Unless active measures are taken, many of our third world partners risk being further marginalised. Norway will therefore work for ICT to become a central dimension in development work through systematically integrating ICT in Norwegian multilateral and bilateral aid.

Action – foreign and development policy

Actor

Deadline

Status

1.3.3

AP

Establish a global network that links the whole foreign service together electronically.

UD

March 2001

Contract entered into with network supplier, work in progress according to plan. (D 17.11 )

2.5.4.1

NA

Enter into partnership and establish strategic collaboration on integration of ICT in development work.

UD

2000

Supports programme for monitoring ICT development in Africa in co-operation with UNECA, EU and IDRC. Considers IKT co-operation with Danida, Sida, Cida, UNDP and The World Bank.

2.5.4.2

NA

Start developing areas of focus for ICT commitment in overseas aid.

UD

2000

Consideration of possible areas in progress.

2.5.4.3

NA

Develop and test methods in two partnership countries for integration of ICT in bilateral aid.

UD

2000

Embassies of countries receiving aid invited to take part in development of method.

Abbreviations

AADMinistry of Labour and Government Administration

BFDMinistry of the Child and Family Affairs

FINMinistry of Finance

FIDMinistry of Fisheries

FDMinistry of Defence

JDMinistry of Justice and the Police

KUF Ministry of Education, Research and Church Affairs

KRD Ministry of Local Government and Regional Development

KD Ministry of Cultural Affairs

LD Ministry of Agriculture

MD Ministry of the Environment

NHD Ministry of Trade and Industry

SD Ministry of Transport and Communications

SHDMinistry of Health and Social Affairs

UDMinistry of Foreign Affairs

NFRNorwegian Research Council

SNDNorwegian Industrial and Regional Development Fund

TAD Norwegian Directorate of Customs and Excise

KSCentral Association of Local Authorities

LONorwegian Confederation of Trade Unions

HSHFederation of Norwegian Commercial and Service Enterprises

NHO Confederation of Norwegian Business and Industry

Relevant links

eNorway on the web: http://enorge.dep.no

eEurope 2002 Action Plan: http://europa.eu.int/comm/information_society/eeurope/actionplan/index_en.htm

Public information and services: http://norge.no/

Environmental information: http://www.miljo.no

Local Agenda 21 http://www.agenda21.no/

Cultural Network Norway: http://www.kulturnett.no

Corporate information: http://www.bedin.no/

ICT in the Norwegian education system: http://www.dep.no/kuf/html/ikt/

UK co-ordinator’s office: http://www.e-envoy.gov.uk/

eNHO

The new economy, also known as the network economy, is to a large extent concerned with new presuppositions for all economic life. It is natural to think of the new IT firms when we talk about the new economy, but the changes are just as invasive for existing industry. The network economy is, among other things, characterised by its use of new technology, by education and knowledge having great importance, by new markets being introduced more easily, by the organisation and operation of businesses having more degrees of freedom, and by changes in the assumptions of economic policy. Politicians and businessmen must work together if Norway is to be the attractive and business-friendly society the government intends through the eNorway plan. It is therefore important that policy is developed as a whole, so that various areas of policy all pull in the same direction. For example, investment in education and research, the shaping of tax regulations and investment in broadband communications must all have the aim of contributing to the strengthening of Norway’s competitiveness.

The EU has launched eEurope, the government has launched eNorway and the Confederation of Norwegian Business and Industry (NHO) has its own eNHO plan. This has been done because we see how strategically important it is for our businesses and also for our own organisation.

eNHO has four overriding aims:

1.NHO must be a driving force and an agent in getting member firms to understand the network economy’s significance for their own businesses.

2.NHO must be the authorities’ most important collaborator in ICT policy.

3.NHO must be the preferred choice as the trade organisation for knowledge and high-technology-based businesses.

4.NHO must be at the forefront in the use of new IT tools and collaborative processes.

We set out below some of the actions NHO has taken to achieve these four objectives:

1. The companies must understand the significance of the network economy for their own businesses

Action

Deadline

1.1

e-Skills and experience

Hold information and inspiration meetings at county level on electronic business management. Promote the businesses’ use of e-commerce and develop informative material.

Co-operate with HSH.

Meetings in all counties by July 2001

2. NHO must be the authorities’ most important collaborator in ICT policy

Action

Deadline

2.1

eMonitor

Develop an eMonitor with a productivity and efficiency perspective. Participate in UNICE’s benchmarking work.

1st quarter 2001

2.2

Public sector purchasing

Through courses, information meetings and publications, all NHO members that deliver to the public sector must be given information to prepare them for taking part in electronic commerce.

End of 2001

2.3

Electronic returns (ELMER)

Assist in making businesses’ returns to the authorities Net based as far as possible. Joint project with NHD.

May 2001

2.4

Legal framework

Ascertain which laws and regulations are an obstacle to electronic business management.

current

2.5

eNorway

Publicise the business world’s interests in the eNorway plan.

current

2.6

eEurope

Publicise eEurope’s significance for Norwegian industries at NHO’s annual conference.
NHO is participating in UNICE’s work on eEurope

current

2.7

eLearning

Develop good models for bringing eTeaching into use in the firms, in the working environment field, for example.

current

2.8

Government controls on business activity

The system of controls on business activity must be gone through (ref. 2.4.1 in eNorway). NHO awaits the Department’s initiative.

2000

2.9

Incubators

Establish success criteria and work out NHO policy in the area, and follow up the "Commercialisation Commission".

2000

2.10

Self regulation, good business practice on the Net

Proposals must be made for a system of self-regulation and good business practice on the Net.

2001

2.11

Infrastructure

NHO wants to be a driving force in the development of nationwide broadband communications.

2001

3.NHO must be the preferred choice as the trade organisation for knowledge and high-technology-based companies.

Action

Deadline

3.1

NHO must attract more knowledge and high-technology-based companies

NHO is developing a new organisation service for knowledge-intensive firms, in collaboration with representatives of such firms.

2001

4.NHO must be at the forefront in the use of new IT tools and collaborative processes.

Action

Deadline

4.1

Communication with members

Establish routines that encourage communication with members to be preferentially on the Net.

Establish a Common Administrative Service Unit within the NHO community in order, among other things, to co-ordinate IT systems.

1 April 2001
1 January 2001

4.2

Internal training of NHO staff

NHO staff must have the opportunity of acquiring basic knowledge of the main elements in the network economy.

current

eHSH

Enterprises in the commercial and service industries are among those most affected by the new possibilities that are becoming available through the use of technological solutions, including new kinds of ICT. Some businesses within these industries, as for example the big retail chains, have come a long way in introducing such techniques. This has produced business, organisational, working practice and social changes. At the same time this is probably only the beginning of the changes one will see in times to come.

This means that for HSH its own efforts and co-operation with others to promote the use of ICT and e-commerce methods in the commercial and service industries will stand high on the agenda. We shall also work to integrate ICT into education programmes directed at that part of business activity. The mobilisation of businesses to take part in this type of development work will be a central task for us and we believe that this can contribute to:

  • Opening up new business opportunities within the commercial and service industries.
  • Raising the level of the commercial and service industries in relation to the international competition we must expect in the home market.
  • Opening up for international investment that has not previously had a realistic potential.
  • Improving logistical and transactional solutions that are of great significance for both business and communal economy (time, cost and quality of service, etc).
  • More cost-efficient management solutions and a general improvement in productivity.
  • Wider choice for the consumer, including improved service and follow-up.

Action

Actor

Deadline

Information and knowledge promoting measures

1.1

Mobilise and recruit members to take part in the national programme for e-commerce.

HSH/ SND

2004

1.2

Implement an information campaign on e-commerce directed at member firms in all counties of Norway.

HSH/ NHO/ SND

summer 2001

1.3

Participate in SND’s programme "Sector-specific IT" (ISIT) for the furniture and cosmetics industries.

0HSH/ SND

in progress

1.4

Ascertain the use of technology in the commercial and service industries.

HSH

2001

1.5

Plan programmes for the health and care sector with respect to new forms of management and increased use of technology.

HSH

in progress

Business/skills and experience/training

2.1

Implement the project "Electronic commerce and effects on the job market in the distributive trades".

HSH/ HK/ NR/ FAFO 3Shop and Office (Handel og Kontor – HK), Norwegian Accounting Centre (Norsk Regnesentral – NR)

autumn 2003

2.2

Assist in developing indicators that can be used to compare Norway’s position in e-teaching with that in other countries.

HSH

in progress

2.3

Develop closer co-operation between the commercial and service industries and the education and training system.

HSH

in progress

Equal opportunities

3.1

Work to increase the proportion of women in ICT management professions.

HSH

in progress

The transport sector/logistics

4.1

Implement the R&D project that has the aim, among others, of contributing to increased knowledge in the distributive trades of e-commerce and the use of Internet as one means of improving the efficiency of logistics.

HSH/ TF 4The Transport Users’ Association (Transportbrukernes Fellesorganisasjon)/

NFR

in progress

Internationally

5.1

Take responsibility for the ICT/Society field – including e-commerce on behalf of the social partners in EFTA.

HSH

in progress

The Federation of Trade Unions (LO)

The Norwegian Federation of Trade Unions (LO) has been and is a positive collaborator and a force for change and development in work and society. The development and application of information and communication technology affects LO members as employees, consumers and citizens. Restructurings, organisational changes and demands for new skills are some of the consequences they meet at work. Everyday life and leisure is also affected as, among other things, the public sector, the media and the banks design ICT based services that require basic skills.

For LO and society the challenge is on the one hand to try to steer developments in a direction that is positive and desirable for the employees, working life and society, and on the other hand to develop instruments that prevent undesirable technology being brought into use or technology being used in an undesirable way. The following will be absolutely vital for LO:

  • That technology does not contribute to the creation of new class barriers
  • That the application and influx of technology does not become a threat to our democratic system
  • That motivation for education and the raising of skill levels always stands highest on the agenda
  • That technology is not applied to the increased control, monitoring and surveillance of the employees
  • That technology contributes positively to the development of working conditions and the nature of the work.

Action

Actor

Deadline

1.1

Pursue the offer of LO PCs

LO

2001

1.2

Arrange for Internet based information for and communication with the members.

LO

spring 2001

1.3

Extend extra networks to the regional and central shop steward level

LO

spring 2001

1.4

Participate in "The Norwegian University", which offers higher education on Internet

Various polytechnics/ universities

in progress

1.5

Participate in a joint group on distance learning that is also a special internal forum

LO/NHO

in progress

1.6

Integrate ICT tools with actions to be named in the skills reform (White Paper 42)

LO

in progress

1.7

Implement training and further education through Næringslivets KompetanseNett AS (The Skills Net for Industry)

LO/NHO

in progress

1.8

Shareholder in IKT-Fornebu Knowation AS, which will become an electronic marketplace for teaching products

Various knowledge firms

2001

1.9

Implement Internet based teaching at upper secondary and further education levels through Folkets Brevskole AL (The People’s Correspondence School)

Fellesforbundet and the Norwegian local authority associations

in progress

1.10

Publish a newspaper on the Net directed at LO members

LO

autumn 2000

(Central Association of Local Authorities, KS)

The local authorities are responsible for the major part of public administration and the provision of public services in Norway. District and county council activity has great significance both in the national economy and as part of welfare policy. District and county councils ought to use the new technology in all areas where it can be advantageous for efficiency and quality. Good examples and experience from successful projects and actions must be communicated and exploited.

The technology can contribute to the strengthening of local democracy. Solutions must be found for negotiating with citizens in matters that affect the development of the local community. Internet and electronic post must be actively used to create better contact between elected representatives and the electorate and between local authorities and citizens.

New IT-based forms of performing services ought to be used in communicating with citizens and businesses. Methods should be developed for virtual "service offices". Case handling systems and professional systems must be integrated so that it becomes possible to exchange information seamlessly between the systems. Quantitative and qualitative key information should be made the basis for electronic planning and control systems.

Electronic communication should be used more between offices at different levels of administration. This is particularly important in connection with setting up public service offices. The exchange of information within the public sector ought to be based on common principles and rules. Among other things, this applies to the pricing of information. Official data should be treated as public property, both in the local authority and the national domain. Models should be developed for collaboration between the national and the local authority sectors in connection with national information systems.

The use of electronic commerce in public procurement will contribute to reducing acquisition costs and to increasing the quality of the acquisition process. Methods must be developed and brought into use that make it possible not only to order and invoice electronically, but also to integrate this with the financial control system and the storage system, etc. The implementation of electronic shopping in public purchasing also implies necessary changes in behaviour, routines and organisation. The challenges are thus of both a technological and organisational character.

The broadband network will be an important part of future infrastructure for the local authorities. Increased access to the broadband network will make demands for new services, at the same time as district and county councils get a new tool for improving the existing services. Local authorities should bring the broadband network into use in all central areas, preferably in collaboration with both national agencies and businesses in the locality.

There are great advantages to be won by an increased and more determined use of ICT solutions in various sectors. The gains relate both to increased efficiency and the improved quality of the services. The greatest gains can probably be achieved in the health, care and education sectors.

The Central Association of Local Authorities in collaboration with the state wishes to prepare an eCouncil plan as part of the eNorway plan. The plan must be seen in connection with the plan for the renewal of the public sector and various sector plans in the ICT field. An eCouncil plan may cover a range of different actions within, for example, the following fields:

  1. Information, motivation and the exchange of experience
  2. Democratic development and electronic communication with the citizens
  3. Electronic administration, public service
  4. Electronic communication between administrative levels
  5. Electronic shopping
  6. The broadband network
  7. ICT in the service fields

In order to plan the actions it is necessary to ascertain IT use in the local authority sector:

The following actions are proposed:

Action

Actor

Deadline

1.1

Arrange regional conferences to promote an eNorway

KS/ NHD/

KRD/AAD

April 2001

1.2

Ascertain the use of information and communication technology in the local authority sector.

KS

Febr. 2001

1.3

Prepare a Municipality plan as part of the eNorway plan.

KS/NHD/AAD/KRD

April 2001